Customer Service Rep Tier 1

I have a 3 month contract role based in Manchester. This position is likely to be extended or offered permanent at the end of the three months. This is paying £12.32 per hour and based in the area of M1


You, As Hotel Shared Services (HSS) Agent based in Manchester, will work closely with internal departments and customer services across the wider company’s business to resolve any issue that our clients may have when booking a hotel through our platform.

Key deliverables
– Answer requests made over emails and phone from our customer service teams, and other departments across Europe accurately and efficiently.
– Perform quality control on bookings, liaising directly with Hoteliers to resolve any issues that arise, such as overbooking or special service requests etc.

Who you are

You ideally have experience of working within a Hotel / Reservations environment, possessing knowledge of a hotel reservation system, although those coming from the wider travel industry would also be considered. You will have fluent written and spoken English. Fluent written and spoken German, Danish, Swedish or Chinese would be desirable.

Please be aware this is not a 9-5 role – this will be worked on a shift basis from 7 30am – 6pm so candidates must be flexible.
Might go permanent.

The perfect candidate would be someone with Hotel reservations skillsets and ideally with one of the languages (German, Danish, Swedish or Chinese).

Apply now!

STR Limited is acting as an Employment Business in relation to this vacancy.


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