Service Desk Analyst

Service Desk Analyst – Sandy- 3 month Contract- £125 a day

Our client are a large private sector organisation who are looking for a Service Desk Analyst to provide a single point of contact for all IT related issues and requests.

Job duties will include;

  • Resolving issues and change requests at first point of contact (telephone/email/face-to-face)
  • Accountable for a high standard of customer service in-line with performance targets defined for the IT Service Desk.
  • Accountable for a high standard of customer service in-line with performance targets defined for the IT Service Desk.
  • To receive and accurately log IT Service issues and requests from users, ensuring all are responded in a timely manner within agreed procedures and service level targets.
  • To act as single point of contact for IT Service issues and requests, liaising with resolving support teams and third party suppliers.
  • To follow agreed procedures and processes to respond to issues and requests for assistance, by using appropriate tools and IT technical knowledge to help resolve the user’s problem, in accordance with agreed targets and performance.
  • Using agreed escalation procedures, progress unresolved calls and as appropriate escalate with resolving teams, where target services times have been breached.
  • To keep users informed of progress on incidents and change requests logged, and maintain the call log of actions taken.

Experience needed:

  • Demonstrate experience in providing excellent customer service
  • Supporting and using Windows desktop operating systems
  • Administration of Microsoft Active Directory
  • Supporting and using Microsoft desktop applications such as Office and Outlook etc.
  • Knowledge of desktop hardware, components and peripherals
  • Knowledge of Windows 7 operating systems

Shift work will be required working – 7-330pm, 8-430pm, 930-6pm

For further information and to apply please send a copy of your up t

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